WARRANTY TERMS FOR POTS AND PANS
1. "GERLACH" Joint Stock Company, based in Drzewica (26-340) at ul. Braci Kobylańskich 41 (hereinafter referred to as Gerlach SA), hereby provides a warranty for the offered pots and pans under the terms specified in this document.
2. Gerlach SA guarantees that the offered pots and pans are of adequate quality and are manufactured in accordance with the European Standard PN-EN 12983-1 (Household cooking vessels for use on top of a stove, cooker, or hob).
3. The warranty is provided for pots and pans manufactured by Gerlach in terms of compliance with the European Standard.
4. Under the warranty, Gerlach SA provides free removal of defects resulting from non-compliance with the European Standard in the production of the product.
5. In the event of a positive consideration of the complaint, within 21 days from the date the defective product is delivered by the distributor to the sales point or to the address indicated in point 1 above, Gerlach SA will rectify the defects and supply the distributor with products free of defects. If the defects cannot be removed, the customer may request a replacement of the product with a new one.
6. This warranty is granted exclusively for the use of the product according to its intended purpose, provided that the manufacturer's recommendations, especially in terms of washing and maintenance of the pots, are followed.
7. This warranty does not cover glass damages and defects resulting from:
improper use,
discolorations, stains, and scratches occurring across the entire vessel,
damages resulting from overheating the product,
destruction of glass parts,
further use of the product after a defect had been identified,
repairs made outside of Gerlach SA,
reasons other than non-compliance with the European Standard.
8. The warranty is granted to the buyer for the purchased pots and pans, provided that a proof of purchase of the warranted product along with the warranty card with the warranty terms are presented at the sales point or at the headquarters of Gerlach SA along with the claimed product.
9. The warranty is valid within the territory of the European Union.
10. The warranty does not exclude, limit, or suspend the rights of the buyer arising from the provisions on the warranty for defects of the sold item.
USAGE CONDITIONS FOR POTS AND PANS
Since 1760, with passion, we create products known for very good quality. To fully enjoy the use of our products for as long as possible, please adhere to our guidelines.
CARE:
Remember to wash the cookware in warm water with a mild detergent before first use, then boil water in them.
Before washing the pots, ensure they have cooled down and never place hot vessels under cold water.
Wash the pots after every use with the soft side of a sponge, in warm water using mild detergents.
Avoid using strong cleaning agents, harsh brushes, sponges, or cloths.
When washing pots in the dishwasher, do not place them in the same compartment as silver products.
Always try to thoroughly dry the pots after washing them with a soft cloth. You can also rub the cookware with a small amount of edible oil to create a protective layer.
If white spots appear on the bottom of the pots, remove them using citric acid or vinegar. If the spots are dark, use a stainless steel cleaner. The deposit on the pots is the result of mineral components contained in water and is completely harmless.
WHILE COOKING:
Always position the pots centrally on the heat source.
The size of the cookware you use should match the size of the burner.
If using a gas stove, make sure the flame does not extend beyond the sides and handles of the cookware - this can cause discoloration.
Avoid large temperature jumps on the stove. Never excessively heat empty pots.
Add salt to boiling water. Do not add salt to cold water or empty vessels, as this can cause corrosion.
Ensure not to let the dish boil dry in the pot, as this can damage your cookware.
When cooking or reheating thick dishes, remember to stir them often to avoid burning.
Always use kitchen gloves to lift lids and carry pots.
Do not store food in pots.
Remember that you can use pots in the oven up to 220 degrees, and lids up to 180 degrees.
(NOTE!) Temperatures above 180 may cause discoloration of the cookware.
Warranty
The warranty covers all manufacturing defects of the product for a period of 24 months and is valid with a proof of purchase.
The warranty does not cover:
- mechanical damages
- damages resulting from improper use, i.e., not in accordance with the user manual
- discolorations, stains, and scratches occurring across the entire vessel
- destruction of glass parts
- discolorations or damages resulting from overheating the product
In case of a claim, the product along with the proof of purchase must be delivered to the sales point or company headquarters.