PERMANENT WARRANTY TERMS FOR 18/10 STAINLESS STEEL CUTLERY
1. "GERLACH" Joint Stock Company, located in Drzewica (26-340) at ul. Braci Kobylańskich 41 (hereinafter referred to as Gerlach SA), hereby provides a warranty for the offered cutlery under the terms set forth in this document.
2. Gerlach SA guarantees that the offered cutlery is of proper quality and is manufactured in accordance with the European Standard PN-EN-ISO 8442-2 (stainless steel cutlery).
3. A lifetime warranty is provided for the cutlery manufactured and sold by Gerlach SA in terms of compliance with the European Standard, for all cutlery made of 18/10 steel. Lifetime warranty means a warranty provided for the period of production and sales conducted directly by Gerlach SA for the warranted products. However, this warranty shall not be shorter than 24 months from the date of purchase by the buyers.
4. Under the warranty, Gerlach SA provides free removal of defects resulting from non-compliance with the European Standard in the production of the product.
5. In the case of a positive consideration of the complaint, within 21 days from the date of delivery of the defective product to the sales point or to the address indicated in point 1 above, Gerlach SA will rectify the defects and deliver to the buyer's address within the European Union without defects. If it is not possible to remove the defects, the customer can request a replacement of the product with a new one.
6. This warranty is granted exclusively for the use of the product according to its intended purpose, provided that the manufacturer's recommendations, especially regarding washing and maintenance of cutlery, are followed.
7. This warranty does not cover mechanical damages and defects resulting from:
improper use,
continuing to use the product after a defect had been identified,
repairs carried out outside Gerlach SA,
reasons other than non-compliance with the European Standard.
8. The warranty is granted to the buyer for the purchased cutlery, provided that a proof of purchase of the warranted product and this warranty card with the warranty terms are presented at the sales point or at the headquarters of Gerlach SA along with the claimed product.
9. The warranty is valid within the territory of the European Union.
10. The warranty does not exclude, limit, or suspend the rights of the buyer arising from the provisions on the warranty for defects of the sold item.
11. To verify whether a particular line of cutlery is sold by Gerlach SA, please contact the Gerlach SA customer service at +48 32 757 98 85, +48 32 757 98 84 or with the distributor.
TERMS OF USE FOR 18/10 STAINLESS STEEL CUTLERY
For years, with passion, we have been creating cutlery known for very good quality
To fully enjoy the use of our products for as long as possible, please follow our guidelines.
Gerlach cutlery is made of high-quality stainless (acid-resistant) steel, and keeping them in good condition is not difficult.
New cutlery should be thoroughly washed before first use.
When hand washing cutlery, use a sponge and mild detergents, then rinse thoroughly with warm water. To maintain the proper shine, polish the cutlery dry with a clean cloth.
When washing cutlery in dishwashers, follow the dishwasher manufacturer's and detergent manufacturer's recommendations. After washing the cutlery in the dishwasher, remove them immediately and dry with a clean cloth. Cutlery should not be left in the dishwasher after washing. In the same dishwasher basket, do not wash cutlery and products made of silver or ordinary carbon steel together.
It is advisable to wash cutlery immediately after use. Care should be taken to ensure that no food residues or salt remain on the surface of the cutlery. Stains caused by the action of mineral salts can be removed with a sponge using a lemon juice solution.
Do not clean cutlery with abrasive sponges or cloths, a knife, or use harsh pastes and powders that could damage the surface of the cutlery.